Understanding business problems
This week introduces you to the fundamentals of consulting and problem-solving. You’ll learn how to identify, analyse, and address real-world business challenges using proven frameworks and AI tools to support your thinking.
In Week 1, you’ll build a strong foundation in understanding real-world business challenges and begin applying core consulting techniques. Through a series of modules, you will explore how organisations define problems, drill into root causes, and frame strategic insights using tried-and-tested frameworks.
You’ll also begin experimenting with AI tools responsibly - completing guided exercises, watching expert videos, and reflecting on how to integrate prompt engineering into your consulting process.
By the end of this week, you should be able to:
- Explain what constitutes a “business problem” and how it manifests in organisational contexts
- Apply the “5 Whys” method to dissect issues and uncover underlying causes
- Conduct Root Cause Analysis (RCA) to move beyond surface symptoms
- Use SWOT analysis to map strengths, weaknesses, opportunities, and threats
- Integrate multiple frameworks to approach a complex scenario and propose structured insights
- Reflect critically on how AI and prompt engineering can support (but not replace) your analytical thinking
This week, you will submit or complete:
- A short case scenario exercise applying 5 Whys, RCA, and SWOT to a business challenge
- Your individual reflection on how frameworks and AI tools influenced your thinking
- A knowledge-check quiz to test your understanding of key concepts
- (Optional) An AI-literacy quiz module to validate your confidence in prompt engineering
This week's modules
Frequently asked questions
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